Return Window:

Customers must request a return or exchange within 30 days of receiving the product. Requests made after this period will not be accepted.

Non-Quality Issues:
Due to the nature of our products, we do not accept returns or refunds for non-quality-related reasons (e.g., change of mind, personal preference). However, we may accommodate exchanges for different models or colors under certain conditions, with the customer covering all shipping costs.

Quality Issues:
If your product arrives with manufacturing defects or is seriously damaged during transit, please contact us within 7 days of delivery. We will offer a free replacement or repair service. For quality-related issues, please provide photos or videos as evidence.

Partial Issues:
If there are minor damages (e.g., scratches, minor paint chipping), we will assess the issue and provide free replacement parts or repair options without requiring a full return of the product.

Return Shipping Costs:
For returns due to quality issues, we will cover the shipping costs. For non-quality-related returns or exchanges, the customer is responsible for all return shipping costs.

Custom Orders:
Custom-made products (e.g., billiard tables designed to specific customer specifications) are not eligible for return or refund unless there is a significant quality issue.

Return Procedure:
If you need to return a product, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Unauthorized returns will not be accepted. Ensure the product is returned in its original packaging and in unused condition.

After-Sales Support

Repair Service:
We offer a 2-year free warranty, covering manufacturing defects and non-customer-related damages. After the warranty period, customers can still request paid repair services.

Customer Support:
For any after-sales inquiries or additional support, please contact our customer service team. We are committed to responding within 48 hours to help resolve your issues.